Privacy Policy for SMS & Automated Messaging

Effective Date: 4/28/2026
Company Name:  AIT

1. Information We Collect

When you interact with our automated messaging system, we process the following:

  • Mobile Phone Number: Collected via your company-provided work phone to facilitate disaster response.

  • Multimedia Content: Photos of property damage you submit via text for assessment.

  • Metadata: Information associated with your photos, such as timestamps and geolocation (EXIF data), which is used solely to verify the location and time of the incident.

2. How We Use Your Information (Legal Basis)

We process your data under the basis of Legitimate Interest to provide rapid disaster response services. We use this information to:

  • Identify and document property damage.

  • Coordinate recovery efforts.

  • Verify the authenticity of reports.

3. Automated Processing & AI Disclosure

To provide immediate 24/7 service, we utilize automated systems to facilitate messaging.

  • AI Interaction: While the content of our messages is human-authored, our system utilizes automation to deliver and receive information.

  • Data Handling: Damage photos are processed in real-time to facilitate human review. We do not use your personal photos or phone numbers to train external AI models.

4. NO SHARING OF MOBILE DATA (Carrier Compliance)

Critical Disclosure: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Storage & Retention

We follow the principle of Data Minimization.

  • Photos are processed to generate damage reports. Once the business purpose is fulfilled, raw photo files are not retained on our messaging servers.

  • We do not sell, rent, or trade your personal information.

6. Your Rights (GDPR/Global Standards)

Regardless of your location, you have the following rights:

  • Access/Portability: You may request a copy of the communication logs associated with your number.

  • Erasure: You may request that we delete your contact information from our active response lists.

  • Human Intervention: If an automated process results in a decision you disagree with, you have the right to request a review by a human staff member.

7. Opt-Out & Support

  • To Opt-Out: Reply STOP to any message. You will receive one final confirmation text.

  • For Help: Reply HELP or contact us at dg@aitfla.com.

8. Changes to this Policy

We may update this policy to reflect changes in carrier regulations or privacy laws. Please check this page for the current version.